Shipping & Return Policy
We hope that this message finds you and your loved ones healthy and safe.
These are challenging times for all of us, and we want to reassure you that we are taking all the necessary steps to follow the World Health Organization and local authorities’ guidelines. Our priority is the safety of our customers and employees.
Our online store will continue to operate as usual. In order to make the shopping experience as worry-free as possible, we have extended our return policy to 45 days. Our customer service is available to answer any questions through our online chat or contact form.
Thank you for your patience and your support as we navigate the next few weeks together.
Appointments to visit the showroom are closed until further notice but please feel free to set up a virtual styling appointment.
Refund & Return Policy:
If you are not entirely satisfied with your purchase we're here to help.
You have 45 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment)
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you have any questions on how to return your item to us, contact us at firstname.lastname@example.org.